General Questions
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- What makes OLZA MADRID unique?
OLZA MADRID offers exclusive, hand-painted, and made-to-order clothing pieces that blend art and fashion. Each item is crafted with high attention to detail, ensuring that every piece is unique and tailored for those who appreciate originality and high-end craftsmanship.
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- Where is OLZA MADRID based?
We are based in Madrid, Spain, but we ship worldwide.
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- How can I contact OLZA MADRID?
You can reach us via email at olza.madrid@gmail.com or through our Instagram DM (@olzamadrid).
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- What payment methods do you accept?
We accept all major credit, debit cards and bank transfers.
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- Do you offer refunds or exchanges?
Due to the exclusive nature of our products, we do not accept returns or exchanges. However, if there is an issue with your order, please contact us, and we will do our best to find a solution.
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- Can I send a piece to be painted?
​We reserve commission pieces to our Blank line except for very special pieces provided by the client.
Acquiring Process
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1 of 1 Pieces
- What are 1 of 1 pieces?
Our 1 of 1 pieces are completely unique, hand-painted items that are only available in a single size. Once sold, they will not be recreated.
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- How do I know if a 1 of 1 piece will fit me?
Each product description includes detailed measurements. Please check these before purchasing to ensure the item will fit you.
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- How long does it take to receive a 1 of 1 piece?
These pieces are ready to ship and will be dispatched within 3-5 business days after purchase.
- What paint materials have been used?
We apply fabric paint by layering. It allowes the art to be resistant to all weather conditions.
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Collection Pieces
- What are collection pieces?
Our collection consists of made-to-order confection pieces, meaning they are produced specifically for you after you place an order.
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- How long does it take to receive a collection piece?
Each item takes up to four weeks to produce before shipping.
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- Can I customize a collection piece?
Collection pieces are designed as they are shown, but we may offer limited customization options. Contact us before placing an order if you’re interested in custom modifications.
Commissions
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- What are commissions?
Commissions allow you to work with us to create a fully personalized piece. This includes selecting a garment and choosing what should be painted on it.
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- How does the commission process work?
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Place an order for a commission.
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We will contact you to schedule a meeting (virtual or in-person, depending on location).
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During the meeting, we will discuss your vision, garment measurements, and design preferences.
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Once finalized, production begins, and your piece will be created.
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- How long does a commission take?
The timeframe depends on the complexity of the design. Typically, commissions take 5-7 weeks to complete.
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- Can I provide my own clothing for a commission?
Yes, we can work on your garments, but this must be discussed in our initial consultation.
Shipping & Delivery
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- Do you ship internationally?
Yes, we ship worldwide. Shipping rates and times vary based on destination.
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- How long does shipping take?
This times are calculated after the piece completion.
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Spain: 2-5 business days
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Europe: 5-10 business days
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Rest of the world: 10-15 business days
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- Will I receive a tracking number?
Yes, once your order is shipped, we will send you a tracking number via email.
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- Are customs fees included in the price?
Customs duties and taxes are not included and may be charged upon delivery, depending on your country’s regulations.
Additional Questions
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- Can I visit a physical store?
Currently, we do not have a physical store, but we host exclusive events where you can view and purchase our pieces in person.
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- Do you collaborate with other artists or brands?
Yes, we are open to collaborations. If you’re interested, please contact us with your proposal.
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- How do I stay updated on new drops and events?
Follow us on Instagram (@olzamadrid) and subscribe to our newsletter for the latest updates.
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- How do I wash painted clothes?
We always recommend dry cleanning, however the materials and the paint provide garanteed resistance to a cold wash in the washine machine. For the washing machine, put the piece inside out. Stay away from dryer.